FLOSS quality and UX 

I think the discourse around the UX and quality of FLOSS sometimes misses something important. Software is not a free market of individual choice. Most of us are not making choices about the software we use. In the vast majority of cases, the choices are either being made for us or we are being strongly coerced in various ways. While improving FLOSS UX is important, improving UX won't generally move the needle on whether an end user will "choose" it. Other factors dominate.

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FLOSS quality and UX 

@cstanhope
yes and no. ease of use and ease of support are part of the factors as to why a software is chosen.

if something is easy to use than the clunky alternatives AND trivial to access (e.g. servers are readily available and reliable) people will use it so much that companies will adapt. that is what happened with google docs and calendar...

FLOSS quality and UX 

@eylul You say: "AND trivial to access (e.g. servers are readily available and reliable) people will use it so much that companies will adapt."

I agree that this is a possibility (if individual choice is available), but running servers and maintaining infrastructure goes beyond improving UX. We're now talking about what type of organizations can accomplish those tasks and how they can get traction in a market long influenced by the proprietary competition.

FLOSS quality and UX 

@eylul My original toot was condensed from a much longer thread I had composed but hadn't shared. One of the thoughts I had in my thread was this:

UX alone is not enough to "win", to become the default. The UX is only one component of a much larger set of issues as to why free software is not the default. Let's not beat each other up for a UX "failing" to win the market. Let's focus on supporting each other to improve UX, to make free software excellent in all dimensions.

FLOSS quality and UX 

@eylul I wouldn't stop on just focusing on the software, but again there's a larger set of thoughts I hadn't shared yet. :/

FLOSS quality and UX 

@cstanhope
first of all sorry for not immediately answering this. its been that type of week. What I said there is also a condensation of a lot longer thoughts and experiences (observing and beinvin dialogue) with organizations about what stops groups to move. For smaller organizations or movements just starting usually the use of the tool begins with the free tier. So yes ease of starting to use and later availability of support is important but [cont]

FLOSS quality and UX 

@cstanhope
I have also seen people move from existing org tools to other unofficial ones due to ux adventage. Also ux is a factor on smaller groups and companies that might not have a huge budget (money or time) to decipher a tool that is hard to understand and use. :) tldr I don't disagree with what you are saying exactly. would love to have a larger conversation on this at some point.

FLOSS quality and UX 

@eylul I think you bring up some excellent points. I admit I didn't have the small org/group foremost in my mind when I wrote my original toot. I was focused on all the ways being able to choose a good UI/UX is thwarted by the circumstances people find themselves in. I didn't focus on the conditions under which they could make choice and where UI/UX could be the determining factor.

FLOSS quality and UX 

@eylul (Don't worry about how long it takes to respond. I feel honored whenever somebody takes the time to respond thoughtfully. So thank you!)

FLOSS quality and UX 

@eylul @cstanhope Another thing here is "network effects". Like, "welcome to company X, we use Google Calendar to schedule meetings..." Now you're a Calendar user too.

FLOSS quality and UX 

@meejah
that happens on org to individual level yes, but as I said if the tool company uses is not easy, and there is an easy option that people can use individuals will gravitate. as I said thats how google calendar got where it is. there were other calendar tools /integration tools organizations were using when it showed up.
@cstanhope

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